At Veda Shutter, we strive to provide the best quality products to our customers. We understand that sometimes purchases may not meet your expectations, and we want to ensure that you have a seamless experience when returning or exchanging an item.
Return Process:
- Time Frame: You have up to 7 days from the date of delivery to return or exchange any products.
- Condition: To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as when received.
- Return Steps:
- Contact us at [email address or phone number] with your order details and reason for return.
- Our team will provide you with a return authorization and further instructions on how to send the item back.
- Once we receive the returned item, we will process the return or exchange promptly.
Refund Process:
- Once your returned item is inspected and approved, a full refund will be issued. Please note that refunds will be processed via the same payment method used for the purchase.
- Note: Since we offer only Cash on Delivery (COD) as a payment method, refunds will be issued through a only in cash on delivery method as agreed upon.
Non-Returnable Items:
Certain items are non-returnable due to hygiene or other restrictions, such as:
- Opened or damaged items
- Custom-made or personalized products
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us immediately at at [email protected].